Thank you for shopping at Spora. We hope you are delighted with your purchase.
However, if you are not entirely satisfied, we’re here to help.

1. Returns

1. Eligibility: You may return defective and damaged items as well as the incorrect product/s being received within 7 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.
2. Exclusions: Please note that certain items are not eligible for return. These include, but are not limited to, perishable goods, gift cards, custom-made products, non-defective items, and any products from which branding has been removed.
3. Return Process: To initiate a return, please contact us at returns@spora.co.za to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, package your item securely and await for courier collection at the address provided upon your order. Shipping cost will be the responsibility of Spora, a waybill will be provided to you. Return shipping method will be the same as you selected at time of order placement.
4. Failure to Handover Returns to Courier: Please ensure that return parcels are correctly handed over to the designated courier. If a return is not successfully handed over due to an error on the part of the sender (e.g., missed collection, incorrect drop-off, or failure to complete dispatch), we will not be able to process a refund or exchange. As we cannot process returns for items we do not receive, it is the customer’s responsibility to ensure the parcel is correctly sent back to us.
5. Condition of Returned Goods: Refunds and exchanges will only be processed based on the actual weight or volume of the product received by us. If a return is incomplete, partially used, or damaged in any way, the refund or exchange will be adjusted accordingly to reflect only the portion returned in acceptable condition. We reserve the right to decline refunds or exchanges for any product that does not meet these requirements.

2. Refunds

1. Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days or alternatively as an in-store gift card.
3. Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the refund will be to the value of the products returned, excluding shipping cost at checkout. Custom and made-to-order products are non-refundable, as well as perishable and opened products.

3. Damaged or Defective Items

1. Notification: If you receive a damaged or defective item, please contact us immediately at returns@spora.co.za to arrange for a replacement or refund.
2. Evidence: In case of damaged items, we require photographic evidence before authorizing a return.

4. Late or Missing Refunds

1. Timeline: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
2. Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at returns@spora.co.za

5. Exceptions

Sale Items: Only regular priced items may be refunded. Sale items are non-refundable.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
returns@spora.co.za