Spora (“we”, “our”, “us”) is/are committed to protecting your privacy. This Privacy Policy applies to all users of our website, related mobile sites and software applications, collectively referred to as “our Site”, that is used to access and purchase our products or services. The purpose of this Privacy Policy is to explain how we collect, use, disclose, and safeguard your information when you visit our Sites in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Effective Date: 01/01/2024

1. Information We Collect

We may collect personal information from you when you visit our Site, register an account, place an order, respond to a survey or marketing communication, or otherwise interact with us. The types of personal information we may collect include:

  1. Contact information (such as name, email address, billing and mailing address, and phone number)
  2. Order history, transaction details and IP address
  3. Information you provide when you contact us for customer support or with other inquiries

2. Use of Information

We may use the information we collect in the following ways:

  1. To process and fulfill your orders and purchases.
  2. To communicate with you, including but not limited to providing customer support, client notices, new product launch as well as stock availability.
  3. To send you promotional emails if you have opted-in to receive them.
  4. To improve our products and services.
  5. To comply with legal obligations.

3. Disclosure of Information

We may share your personal information with third parties only in the ways that are described in this Privacy Policy, including:

  1. With service providers who assist us in operating our website and conducting our business (such as payment processors and courier services).
  2. With your consent or at your direction.
  3. In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

4. Security of Information

We use commercially reasonable efforts to protect your personal information from unauthorised access, use, alteration, and disclosure using security measures in accordance with industry standards. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

You have the right to:

  1. Access your personal information and request details about how we use it.
  2. Correct any inaccuracies in your personal information.
  3. Request deletion of your personal information under certain circumstances.
  4. Opt-out of receiving marketing communications.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:
info@spora.co.za

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